MSP: Mechanical Service Professionals Training



The Mechanical Service Professionals (MSP) Program is an eight (8) part series designed to meet the needs of the diverse Service Roles within MCAKC Member Firms.


No matter what role one may have in the broad category of Service, the MSP Program is designed to meet individual educational needs of service professionals. The coursework applies to anyone in a Service Role, whether in the field or in the office. From Project Managers to Account Managers, Field Supervisors to Lead Technicians, Operations Managers, Billing, Dispatchers, and Coordinators, all will benefit from this program. This is a highly interactive program with a strong emphasis on the practical application of knowledge. Participants will gain valuable information and tools, without being required to share proprietary information.


The Mechanical Service Industry
Putting Communication to Work
Developing Safety as a Culture
Customer Service – The Whole Team
Financials for Service
Getting Things Done in a Fast-Paced Service Environment
Emotional Intelligence
Service Agreements

When & Where

(Thursdays) March 28 – May 16, 2019
11:30 a.m. to 4:00 p.m.
(Lunch provided from 11:30 a.m. to 12:00 p.m.)

MCA Knowlege Center
10955 Lowell Avenue, Suite 1050
Overland Park, KS 66210


$1,000.00 Signatory Contractors
$   500.00  Member reimbursement upon successful completion.*

$1,500.00 Associate Members of the MCAKC
$   500.00  Member reimbursement upon successful completion.*

$2,000.00 Affiliates (Other Industry Associations)**

*Successful completion is defined as missing no more than one (1) seminar in this program.
**Affiliates and Other Organizations are not eligible to receive the $500 tuition refund.

MCAKC Education Reimbursement Certificates may be used in lieu of payment. Tuition paid using these certificates are not eligible to receive the indicated reimbursement amount.


Contact Jacki Conn at or 913.948.9200